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Overview

We use SmarterMail as its email server platform. This guide explains how to connect your preferred email client or mobile device using IMAP, POP3, or Exchange ActiveSync (EAS). We recommend IMAP for most users — it provides two-way synchronization and keeps all messages and folders stored on the server, accessible from any device.

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Protocol Comparison

FeatureIMAPPOP3
Emails stored on serverYesNo (downloaded locally)
Multi-device syncYesNo
Folder syncYesInbox only
Recommended forMost usersSingle-device users only

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Server Connection Settings

Replace mail.yourdomain.com with your actual mail server hostname. Contact your IT administrator if unsure.

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Incoming Mail — IMAP

SettingValue
Server / Hostnamemail.yourdomain.com
Port (SSL)993
Port (Non-SSL)143
EncryptionSSL/TLS (recommended)
AuthenticationPassword
UsernameYour full email address (e.g. user@yourdomain.com)

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Incoming Mail — POP3

SettingValue
Server / Hostnamemail.yourdomain.com
Port (SSL)995
Port (Non-SSL)110
EncryptionSSL/TLS (recommended)
AuthenticationPassword
UsernameYour full email address

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Outgoing Mail — SMTP

SettingValue
Server / Hostnamemail.yourdomain.com
Port (SSL)465
Port (STARTTLS)587
Port (Non-SSL)25
EncryptionSSL/TLS or STARTTLS (recommended)
AuthenticationPassword (required)
UsernameYour full email address

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Device & Client Setup Guides

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iPhone / iPad (IMAP)

  1. Open Settings and tap Mail.
  2. Tap Accounts, then Add Account.
  3. Select Other, then Add Mail Account.
  4. Enter your Name, Email Address, Password, and a Description, then tap Next.
  5. Ensure IMAP is selected at the top.
  6. Enter Incoming Mail Server: Hostname = mail.yourdomain.com, Username = your full email address, Password = your webmail password.
  7. Enter the same details for the Outgoing Mail Server (SMTP).
  8. Tap Next. If SSL verification fails, tap No when prompted to disable SSL, then tap Save.
  9. Tap the account name, scroll down and tap Advanced.
  10. Set Incoming port to 993 (SSL) or 143 (non-SSL); Outgoing port to 465 (SSL) or 587 (STARTTLS).
📖 Reference: Configure IMAP for iPhone or iPad

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Mac Mail (IMAP)

  1. Open Mail and go to Mail > Add Account.
  2. Select Other Mail Account and click Continue.
  3. Enter your name, email address, and password, then click Sign In.
  4. If auto-detection fails, manually enter: Protocol = IMAP, Server = mail.yourdomain.com, Port = 993 (SSL).
  5. Enter outgoing server: SMTP, mail.yourdomain.com, port 587 or 465.
  6. Click Sign In to complete setup.
📖 Reference: Set up Mac Mail with IMAP

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eM Client (IMAP or POP3)

  1. Go to Tools > Accounts > New Account.
  2. Expand the Mail section, choose Other, then click Next.
  3. Enter your SmarterMail email address and click Next.
  4. Select IMAP or POP3 as the incoming server type and fill in the required fields.
  5. Modify any auto-populated fields if necessary and click Next.
  6. If configuration tests fail, click Fix to resolve errors, then click Next.
  7. Set the display name for the account and click Next.
  8. Click Finish to complete the setup.
📖 References:

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Exchange ActiveSync (EAS)

Exchange ActiveSync synchronizes email, contacts, and calendar events. Supported on iPhone, Android, and Windows Phone.

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EAS on iPhone

  1. Go to Settings > Mail > Accounts > Add Account.
  2. Select Microsoft Exchange.
  3. Enter your email address and a description, then tap Next.
  4. Enter Server = mail.yourdomain.com, Username = your full email address, Password = your webmail password.
  5. Choose which items to sync (Mail, Contacts, Calendars) and tap Save.
📖 Reference: Configure Exchange ActiveSync on the iPhone

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EAS on Android / Windows Phone

  1. Go to device Settings and navigate to Accounts or Email.
  2. Tap Add Account and select Exchange or Corporate.
  3. Enter your full email address and password.
  4. Enter Server = mail.yourdomain.com.
  5. Accept any SSL certificate prompts if applicable.
  6. Select data types to sync (Email, Calendar, Contacts) and complete setup.
📖 References:

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CalDAV & CardDAV Synchronization

CalDAV and CardDAV synchronize calendars and contacts across devices without requiring Exchange ActiveSync.
SettingValue
CalDAV Server URLhttps://mail.yourdomain.com/caldav/
CardDAV Server URLhttps://mail.yourdomain.com/carddav/
UsernameYour full email address
PasswordYour webmail password

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CalDAV on Android

Android does not include native CalDAV support. Install a third-party app such as DAVx⁵, then enter the CalDAV server URL, username, and password to sync calendars.
📖 Reference: CalDAV Syncing with Android

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CalDAV / CardDAV in eM Client

  1. Go to Tools > Accounts > New Account.
  2. Expand Calendar or Contacts and choose CalDAV / CardDAV.
  3. Enter your email address and the respective server URL.
  4. Enter your username and password, then complete the wizard.
📖 Reference: Configure CardDAV and CalDAV for eM Client

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Note: Draft Folder Behavior with IMAP

When using IMAP clients, draft emails may be saved locally rather than synced to the server depending on client settings. To ensure drafts are accessible from all devices:
  • Configure your email client to store Drafts in the server-side Drafts folder.
  • Verify the IMAP folder mapping in your client’s account settings.
  • In Apple Mail, go to Mailbox > Use This Mailbox As > Drafts to map correctly.
📖 Reference: Behavior of Drafts in Mail Clients Using IMAP

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Official Reference Documentation

All guides are from the SmarterMail Knowledge Base: